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Refund Policy

  • We always hope you love your purchases from SENSASIA, but should you be less than happy with your online or in-store retail purchase, you can return any unopened product(s) in their original packaging accompanied with proof of purchase to us within 14 days for a refund.
  • Bundles, sets and kits: you must return all components of a bundle, set or kit unopened and with original packaging in order to receive a refund for any portion of the purchase price.
  • SensAsia does not provide pre-paid return labels. When shipping a return, we highly recommend adding tracking information for your personal records. Shipping costs will be borne by you.
  • Refund will be made via the same payment method used at the time of purchase.
  • Refund will be credited within a period of 8 to 10 working days from the date of request.