We always hope you love your purchases from SENSASIA, but should you be less than happy with your online or in-store retail purchase, you can return any unopened product(s) in their original packaging accompanied with proof of purchase to us within 14 days for a refund.
Bundles, sets and kits: you must return all components of a bundle, set or kit unopened and with original packaging in order to receive a refund for any portion of the purchase price.
SensAsia does not provide pre-paid return labels. When shipping a return, we highly recommend adding tracking information for your personal records. Shipping costs will be borne by you.
Refund will be made via the same payment method used at the time of purchase.
Refund will be credited within a period of 8 to 10 working days from the date of request.
Thank you for choosing SensAsia Urban Spas, we will be in touch as soon as we can!
SensAsia Urban Spa's lost & found online portal is
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